Frequently Asked Questions

Printer produces bad image quality.
Last Updated 6 years ago

1. Align the printer cartridge or head.
Misalignment of your cartridges may occur over time. Alignment can be adjusted on most printers using an automated system that you can access through the printer control panel.

2. Adjust print speed.
If the ink has bled or the page has warped, your printer may be having an issue with over-saturation of ink; this can be solved by increasing the print speed. On the other hand, if the pages appear faded, you can increase ink saturation by decreasing the print speed or increasing the quality setting. Adjusting the print speed and quality settings can be done in the Advanced Properties Dialog Box on your computer.

3. Printing from high resolution files.
If you are printing a high quality image, logo or document, print from the highest resolution file available. Often, files get saved in low resolution to decrease the file size, but cause poor print quality because the "dots" that make up the picture will be too far apart.

4. Clean the printer, the heads and cartridges
The heads, nozzles and other components of the printer can become dirty or clogged, leading to issues with quality, such as white lines running across your page. Be sure to use proper cleaning techniques when cleaning any components on your printer as inappropriate cleaning processes or substances can easily damage your printer. Please see your user manual for complete instructions.

5. Handle toner carefully
Toner cartridges can be damaged easily. Follow handling instructions provided by the manufacturer and always store them on a level surface. They should be unpackaged carefully and handled as little as possible.

6. Protect the printer from heat and humidity
Printers may produce poor quality printing if they are exposed to too much heat. Don’t place your printers in a high temperature area or near other devices that produce excess heat. In addition, keep them away from windows, where heat and humidity can be high.

7. Check for driver upgrades
If you aren't using the most up-to-date software, your print quality may suffer. Check for the next available upgrades compatible to your printer's on the manufacturer's website and follow the instructions provided.

If the problem persists, kindly contact our IT Support personnel or the Call Centre.

Please Wait!

Please wait... it will take a second!